Need help now?
Please call the MATES in Construction 24/7 Helpline 0800 111 315
In an emergency please dial 111 if you think you or someone else is at risk of harm
Escort the person to the nearest hospital emergency department, or
Phone your local DHB Mental Health Crisis team, or visit www.mentalhealth.org.nz/get-help/in-crisis/
Free phone or text 1737 to communicate immediately with a counsellor
We’re here to help
24 hours a day.
Our service is completely free.
Are you feeling anxious or just need someone to talk to?
Are you feeling down or a bit overwhelmed?
Do you know someone who is feeling out-of-sorts or depressed? Let them know they can call us.
Whatever it is, we’re here.
Free Call 0800 111 315
GET HELP ON SITE
If you are on a construction site which has received MATES in Construction training, please contact a “CONNECTOR” (Green badge on hard hat) or “ASIST” worker (Blue badge). They have been trained to help and to keep workers safe from self-harm while connecting them to help.
CONNECTORS and ASIST workers have been trained by MATES in Construction and are able to provide necessary help on site.
They are volunteers and receive no reward for their efforts, except the safety and wellbeing of their fellow workers.
Worried about someone you know?
How do you have a conversation about mental health? Read our guide below – or download a pocket-sized copy here.
How to have a conversation about mental health
If you think a team member is struggling with their mental health, don’t ignore it. Be aware that talking about personal struggles can be difficult and they might get emotional, embarrassed or upset.
So…. think about the right place and the right time.
Maybe at a park, over a coffee, offsite; somewhere quiet and private.
How to start the conversation
You don’t have to have all the answers – just being there and being supportive is great!
“How are you doing?”
“What’s happening in your world?”
“How’s life?” “How’s the family?”
If they’re okay talking, then mention specific things that have made you concerned, such as
“you don’t seem yourself – anything up?”
When a conversation may be needed
Have you noticed more fear, anxiety, anger, irritability, sadness and emptiness? Are they withdrawn, quiet, mood swings?
Have you noticed less involvement or enjoyment?
Has the person’s behaviour or thinking changed?
Concentration, distraction, memory, communication – sentences with hesitation, silences or no ending?
Is the person distant, overprotective, jumpy, denying or avoiding, taking risks, hungover or impaired, doing things like speeding or taking risks on site?
Sometimes it’s just a gut feeling.
Trust your gut!
How can you support them?
Let them know you are asking because you are concerned about them. If they get upset or angry, stay calm, don’t take it personally.
Ask questions about what is going on like:
“Have you spoken to anyone else about this?”
“What would help you manage the load?”
“What can we change to make life easier?”
Don’t interrupt or rush, sit patiently in silence while they think. Take it seriously.
No special skills are needed to have a conversation about mental health
You just need to be…
Empathetic – try and put yourself in their shoes.
Approachable – don’t judge and don’t try and have all the answers.
Willing to listen – give them your full attention.
And let them know it’s confidential!
Think about what other support they may need such as the Employee Assistance Programme, their GP, family, whanau, friends, community and church leaders and help them to contact them. Avoid assuming what they may need. Ask them things like:
“How can I help?”
“What would be a good first step?”
“What has helped before?”
Follow up in a couple of days.
Alternative support lines
|Tautoko Suicide Crisis Helpline||0508 828 625|
|Samaritans||0800 726 666|
0800 543 354
|Police, Ambulance, Fire Brigade||111|
|Emergency Services for the Hearing Impaired – TTY||111|
24 hour services
Shine – 9am-11pm 7 Days
0508 744 633
0800 543 345
Local Health Service
0508 558 855
NZ Poison Centre
0800 764 766
0800 883 300
Depression Help Line
0800 111 757
National Help Line
0800 453 771
Veterans Affairs NZ
0800 483 8372
Alcohol & Drug Helpline
0800 787 797
04 917 0060
09 623 1700
CADS (Alcohol & Drug Service)
09 845 1818
ManAlive – Main Office
0800 826 369
Women’s Refuge Crisis Line
0800 733 843
Problem Gambling Help Line
0800 654 655
0800 611 116
Family & Community Services
0800 211 211
Outline (LGBTIQ+ Support)
0800 688 5463
Auckland City Mission (Homelessness)
09 303 9200